ALGAE offers a 14-day return policy for most online purchases, allowing customers to return items if they are not satisfied. The items must be returned unused, in their original packaging, and with the original invoice and product tags still attached. For products purchased through partner retail locations, the retailer’s return policy applies.
Here’s a more detailed breakdown:
- 14-Day Return Window: Customers have 14 days from the delivery date to initiate a return.
- Return Conditions: Products must be new, unused, in their original packaging, and with the original invoice and product tags still attached.
- Partner Retail Returns: For purchases made through partnered retail locations, returns are governed by the retailer’s policy.
- Refunds: Refunds are processed within 14 working days of the product’s return and are made to the original credit/debit card used for the purchase.
- Cancellation: Customers can cancel orders within 24 hours of placing them by contacting customer service.
- Customized Creams: Customized creams are non-returnable, non-refundable, and non-exchangeable.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
For more specific information or to initiate a return, customers can contact us at giita@algaebeauty.in